This manual covers registration and first use, the operations of each plan, and buying points. New users should start with "From registration to first use"; existing users can go straight to the manual for their plan.
1. New users — from registration to first use
Register an account, confirm your email address, then confirm your phone number. To use a dedicated 050 number or browser calls, continue with a plan application and identity verification.
2. Using the Free plan
For sending faxes and voice messages with no monthly fee. Sending and proof storage use points.
3. Using the Standard plan
For receiving faxes and voicemail on a dedicated 050 number. Sending works the same as on the Free plan.
- What the Standard plan can do
- Identity verification and applying for the plan
- Choosing monthly or yearly
- Check your dedicated 050 number
- Send and receive faxes
- Send a voice message
- Check your voicemail
- Using the inbox and the send and receive history
- Use proof storage
- Contract period, automatic renewal and insufficient points
- Changing plan and stopping automatic renewal
- Adding numbers and managing staff as a corporation
- Common questions and troubleshooting
4. Using the Pro plan
For everything in Standard plus making calls from the browser, talking in real time and reviewing call recordings.
- What the Pro plan can do
- Applying for or switching to the Pro plan
- Choosing monthly or yearly
- Faxes, voice messages and voicemail
- Preparing for browser calls and setting up the microphone
- Make a call from the browser
- Check call charges and point usage
- Review call recordings
- Use proof storage for call recordings
- Monthly free points and their expiry
- Contract period, automatic renewal and insufficient points
- Changing plan and stopping automatic renewal
- Common questions and troubleshooting
- Numbers that cannot be called (emergency numbers and others)
5. Buying points
Buy points while logged in to your own account, using one of the payment methods shown on the purchase page.
- How points work and what they pay for
- Paid points and free points
- Registration and confirmations needed before buying
- Working out how many points you need
- Choose an amount and a payment method
- Pay online by card or similar
- Pay by bank transfer
- Pay with JPYC
- Pay with XYM (Symbol)
- Confirm the purchase and the credit to your balance
- Check your balance, usage history and expiry dates
- When purchased points do not appear
- Mistaken purchases, cancellation and refunds
If this manual does not answer your question, see the FAQ or contact us.