Using the Free plan

For sending faxes and voice messages with no monthly fee. Sending and proof storage use points.

What the Free plan can do, and its limits

Send faxes and voice messages. No dedicated 050 number and no receiving.
Before identity verification, up to 5 sends per month, faxes and voice messages combined.
A fax is limited to 3 pages per send, and a voice message to 55 seconds.

Send rates are on Points and plans; the points actually used are shown on the send confirmation screen.

Confirmations and points needed before you start

Complete email confirmation and phone number confirmation, then check your point balance on your account page. If you are short, go to Buying points.

Send a fax

Open Send fax.
Enter the destination fax number and attach a PDF or image. Follow the on-screen guidance for supported formats, file size and page count.
Choose to send now or at a scheduled time, then continue to the preview.
Check the destination, how each page looks, the send time and the points used. Go back before confirming if anything needs changing.
Confirm the send and check the result in the fax outbox.

On the Free plan a notice header is added, so check the content in the preview. A scheduled send also uses points when you confirm it.

Send a voice message

Open Send voice message.
Enter the recipient's phone number and attach the audio file you prepared. Match the format and length to the conditions on the screen.
Check the send time and the playback conditions shown, then continue to the preview.
Listen to the audio to check its content, check the destination and the points used, then confirm the send.
Check the result in the voice message outbox.

A voice message delivers pre-recorded audio. It is not a live conversation with the other party.

Check results and history

Check the destination, send time and processing status in the fax outbox or the voice message outbox. An "accepted" or "scheduled" status alone does not mean the send reached the other party.

A send that has not started and still shows a cancel action can be cancelled. Once it has started it cannot. Check the file retention deadline on each row and download any file you need before it.

Check the point refund after a failed send

A busy line, no answer, or a failure before dialling is refunded in full. A failure after the other party answers may use part of the points, depending on how much was sent and the minimum charge.

Check the result and the refund notice in the outbox.
Check the usage and refund in the points history on your account page.
If the result is unclear or you have doubts, note the send time and destination and contact support.

A refund does not extend the expiry of the points, and does not restore the monthly 5-send allowance before identity verification. Exceptions, such as repeated unanswered sends to the same number, are described under refund conditions.

Use proof storage

In the outbox, inbox or call history, choose the record you want to keep and open the proof storage action.
Check the record, the fee and the storage period, then apply.
Check the processing status, then download and save the proof package that is issued.

Which records are eligible depends on your plan and the state of the record. Apply before the file retention deadline passes. The fee, period and whether an extension is possible are shown on the confirmation screen. See How proof storage works for details.

Move to the Standard or Pro plan

To receive on a dedicated 050 number, see applying for Standard; to make real-time calls, see applying for Pro. You can apply for Pro directly from Free.

Common questions and troubleshooting

Cannot send: check phone number confirmation, your point balance, this month's send count and the attachment requirements.
Want to receive: the Free plan has no dedicated number. Apply for Standard or higher.
Unsure whether a send succeeded: check the outbox before sending the same content again.