Buying points

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Buy points while logged in to your own account, using one of the payment methods shown on the purchase page.

How points work and what they pay for

1pt = 1 yen. Points pay for sending faxes and voice messages, calls, proof storage, plan fees and so on. Check the points used before confirming each operation.

Paid points and free points

Purchased paid points can be used for 6 months from issue. Free points have their own expiry per grant. The points closest to expiry are used first.

Check each grant and its expiry in the points history, not just the total balance.

Registration and confirmations needed before buying

  1. Log in and make sure you are in your own account.
  2. Complete email confirmation and phone number confirmation.
  3. Go to the point purchase from your account page.

Corporate staff should ask the corporate administrator to buy points and check the balance.

Working out how many points you need

In addition to sends and calls, work out the points needed for plan applications, renewals and the setup fee. Compare the amount shown on each screen with your current balance and buy the shortfall.

Purchases cannot be refunded. Buy an amount you will use before it expires.

Choose an amount and a payment method

  1. Open the point purchase from your account page.
  2. For card and similar payments, choose an amount or enter the number of points you need under "Other amount".
  3. For bank transfer, JPYC and XYM, follow the respective link to the dedicated screen.
  4. Check the amount and payment method, then continue with the relevant steps below.

Only the methods shown on the purchase page are available. A method that is not shown cannot be used. If a method is marked as suspended, wait for it to resume or contact us.

Pay online by card or similar

  1. On the purchase page, choose the amount and one of the payment methods shown, then continue to payment.
  2. On the payment provider's screen, check the amount and enter the required payment details.
  3. Complete the payment and return to TEL050JP.
  4. Check that the status shows complete or pending, then confirm the credit in your point balance and history.

While a payment is processing, closing the screen does not cancel it. To avoid a duplicate purchase, do not repeat the same payment before the credit appears.

Pay by bank transfer

  1. From the point purchase, open the bank transfer screen, choose the amount again and create a transfer request.
  2. Check the destination account, the amount, the 12-digit transfer reference number and the deadline.
  3. Put the 12-digit reference number at the start of the remitter name and transfer the exact amount before the deadline. Transfer fees are at your expense.
  4. After an administrator confirms the deposit, check your point balance and history.

Creating a request or having the transfer accepted by the bank does not add points. A deposit whose amount, remitter name or date does not match is checked individually. If you have already transferred, do not cancel the request; contact us with the reference number.

Pay with JPYC

  1. If the point purchase shows a JPYC option, open its dedicated screen.
  2. Enter the address of your own wallet you will send from, choose the network where you hold JPYC, and register it.
  3. Check the network and receiving address shown. Select the same network in your wallet.
  4. From the registered wallet, send JPYC on the network and token specified on the screen. You also need the network's fee currency.
  5. Check the deposit history on the dedicated screen and your point balance.

1 JPYC becomes 1pt once confirmed; fractions below 1 JPYC are dropped. A deposit above 20,000pt is checked by an administrator. A transfer on a different network or token, or from an unregistered wallet, is not credited automatically and may not be recoverable.

If Amoy or Kairos is shown, it is a testnet. Do not send real JPYC. You never need to enter a private key or recovery phrase. See also the FAQ on JPYC.

Pay with XYM (Symbol)

  1. If the point purchase shows an XYM option, open its dedicated screen.
  2. Check the network, receiving address and your personal code shown on the screen.
  3. Send XYM on the specified network and enter your personal code exactly in the transfer's message field.
  4. Wait for the deposit to be confirmed and the points credited, then check the history on the dedicated screen and your point balance.

The points credited are set by the rate at the time the deposit is detected, which may differ from the indicative rate on the screen. Fractions below 1 yen are dropped. A transfer without the message, or above 20,000pt, is checked by an administrator.

If a testnet is shown, do not send real assets. You never need to enter a private key or recovery phrase. See also the FAQ on XYM.

Confirm the purchase and the credit to your balance

  1. After paying, check the completion or processing status shown by TEL050JP.
  2. Check your point balance on your account page.
  3. Confirm the purchased points in the points history before applying for a plan or sending.

Completing the payment with the provider, or sending from your wallet, is separate from the points being credited by TEL050JP. Wait until the deposit has been confirmed.

Check your balance, usage history and expiry dates

  1. Open the points screen from your account page.
  2. Check your current balance and the split between paid and free points.
  3. Check purchases, usage, refunds and expiry dates in the points history.

The plan period and the expiry of points are separate. Also check that no points expire before the renewal date.

When purchased points do not appear

  • Online payment: check whether the status is complete, pending or cancelled.
  • Bank transfer: check whether a request exists, the reference number, the amount, the transfer deadline and the administrator confirmation status.
  • JPYC: check the registered sending wallet, the selected network, the receiving address and the token.
  • XYM: check the network, the receiving address and the personal code in the transfer message.

Before paying again, contact us with the payment date and time, the amount, the payment number, and the transfer reference number or transaction hash. Never send a full card number, password, private key or recovery phrase.

Mistaken purchases, cancellation and refunds

Purchased points cannot be exchanged for cash or refunded. Check the amount and the account before you confirm.

To stop before paying, use the cancel control on the payment screen, then return to TEL050JP and check the status. A bank transfer request can be cancelled only if you have not yet transferred. If you have paid or sent, or the status is unclear, do not repeat the operation; contact us.

The "refund" of points after a failed send is different from a refund of the purchase price. See the refund conditions for sends.