New users — from registration to first use

What TEL050JP can do

You can send faxes and voice messages from a browser. Standard and higher plans receive faxes and voicemail on a dedicated 050 number, and Pro lets you make calls and talk. To keep a record for longer, use proof storage.

The plans and how to choose

• Free: send faxes and voice messages. No dedicated 050 number and no receiving.
• Standard: receive faxes and voicemail on a dedicated 050 number.
• Pro: everything in Standard, plus real-time calls from the browser with call recording.

No plan lets you answer incoming calls and talk in real time. Prices are on Points and plans.

What you need to register

• An email address you can receive mail at.
• A Japanese phone number that can make calls with caller ID shown.
• For a corporation, the company name and its 13-digit corporate number. Sole proprietors choose "Individual".

You must be 18 or older to register. For identity verification, have ready the identity documents specified on that screen.

Register an account

1. Open Create new account.
2. Enter an account name and your email address. Use only half-width letters, digits and underscores in the account name.
3. Choose individual or corporation and fill in the required fields. A corporation also enters its company name and corporate number.
4. Check the terms and what you entered, then submit the registration.

The account type and corporate details cannot be changed freely after registration, so check them before you submit.

Confirm your email address

1. Check the inbox of the email address you registered.
2. Open the link in the message from TEL050JP and follow the screen to complete your first login and set a password.
3. Confirm that your account page is shown.

Do not give the confirmation link or your password to anyone else.

Confirm your phone number

1. Open Phone number confirmation, enter a phone number you can call from, and continue.
2. Call the confirmation number shown on the screen from the number you entered. If your caller ID is withheld, prefix the call with 186.
3. When you hear it ring, hang up and press the confirm button on the screen. If detection takes a while, wait a moment and check again.
4. Confirm that the status shows "Confirmed". If the confirmation expires, start again from the beginning.

Phone number confirmation only proves that you can call from that number. It is separate from the identity verification needed for a dedicated 050 number.

Logging in and reading your account page

1. Open Log in and sign in with the account you registered.
2. On your account page, check your account details, phone number confirmation status, plan and point balance.
3. Use the send, receive, points, plan and settings menus to reach each operation.

If you forget your password, use Reset your password.

Features that need identity verification, and how it works

Before identity verification, the Free plan allows up to 5 sends per month, faxes and voice messages combined. After verification this limit is removed. A dedicated 050 number also requires identity verification.

1. Open the plan screen from your account page and choose whether to verify your identity only or to apply for Standard or Pro.
2. Check the points needed and the one-time setup fee; if you are short, buy points.
3. After applying, follow the on-screen guidance to complete verification. A corporation also verifies its company details and representative.
4. Submitting the application does not complete it. Check the verification status on your account page.

The setup fee is charged once. Points spent at application are not refunded even while verification is pending, so check what is shown before you confirm.

When registration or confirmation fails

• No email arrives: check your spam folder and the address you entered. If you are already registered, try resetting your password.
• The call is not detected: check that you are calling from the number you entered, that caller ID is enabled, and that the confirmation has not expired.
• Identity verification does not progress: check the status on your account page and any request for additional documents or a repeat procedure.

If the problem persists, contact us with the date and time and the error shown. Never send your password.